01
Identify
- Instantly identify customers, 'people of interest' or VIPs.
- Display real-time information relating to the subject - including Age and Gender.
Self-Exclusion compliance
Face recognition& age validationsystem
AI power to detect and recognise people. Capture insight. Comply with regulations. Power growth.
Contact us
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Cyber EssentialsCertified- MicrosoftTested & approved
- Microsoft StoreInstall in a few clicks
- ICO registeredZB622400
- UK companyNo. 14828718
01Product
Identify, authenticate, analyse and safeguard — in real time.
Deliver regulatory compliance. Safeguard your business against crime. Generate real-time business insight to power growth.
02
Authenticate
- Validate individuals based on facial biometrics.
- Sub-second detection & recognition time.
- Age validation < 1 second.
03
Analyse
- Report on customer demographics - including footfall, gender and age.
04
Safeguard
- Instantly identify 'People of Interest'.
- Deliver regulatory compliance.
- Safeguard your business against crime.
05
Insight & Alerting
- Be alerted via WhatsApp or email when certain individuals enter your premises.
- Generate real-time business insight to power growth.
06
AI Technology
- Core recognition engine with World-class speed and accuracy.
- Central cloud database for multi-site installations.
- Simultaneous realtime processing from multiple cameras.
02How it works
From camera to staff alert, in real time.
ClientScan uses AI, Convolutional Neural Networks, Machine learning and cloud computing.
- 1
Capture
ClientScan captures a video stream from a standard video camera.
USB or RTSP / IP cameras
- 2
Recognise
Faces are detected in real time and matched against your face database — including individuals who have elected to self-exclude.
Detection & recognition < 200ms
- 3
Alert
Staff are alerted via WhatsApp or email when certain individuals enter your premises.
WhatsApp · Email · On-screen
Who it's for
Built for every kind of land-based venue.
Compliance
ClientScan delivers Self-Exclusion compliance
Achieve Gambling Commission regulatory compliance in retail locations
Customer service
Recognise customers; Deliver exceptional service
Identify clients in realtime as they enter your premises
03About
AI power to detect and recognise people.
Capture insight. Comply with regulations. Power growth.
Based on deep learning technology and trained on hundreds of thousands of images, ClientScan is one of the world’s most advanced face detection and recognition systems.
Explore features800,000+
Images in the training model
>99%
Accuracy
Cloud
Central cloud database for multi-site installations
Low cost
Deploy on low cost hardware and use existing cameras
04Features
World-class speed and accuracy, on standard hardware.
Significant ongoing development to ensure continual improvement in accuracy, speed and functionality.
01
Accurate
Our advanced artificial intelligence models provide an exceptional level of accuracy - exceeding human levels of recognition on large data sets.
02
Performant
ClientScan has been tested with a database of over 80,000 subjects.
Detection and Recognition time < 200 milli-Seconds.
03
Secure
ClientScan provides high level security, privacy and data protection. We have a 'Security First' approach to development.
Cyber Essentials certified04
Approved
ClientScan has been thoroughly tested and is approved by Microsoft.
05
Low Cost
ClientScan runs on standard Microsoft Windows PCs with USB or RTSP / IP webcams.
06
Fast deployment
Download and install from the Microsoft App Store in just a few clicks.
07
Ongoing development
Significant ongoing development to ensure continual improvement in accuracy, speed and functionality.
08
Modular
Integrate with existing systems with ease.
Insights
Guidance on compliance, from the front line.
Compliance guide5 min read
Self-exclusion in land-based gambling: what the rules require of your venues
A practical guide to Gambling Commission self-exclusion requirements for betting shops, adult gaming centres, bingo halls and casinos — and what effective enforcement looks like.
Analysis3 min read
13 out of 14: why photo-folder self-exclusion keeps failing
A BBC investigation found 13 of 14 adult gaming centres let a self-excluded reporter gamble. Why photo-based enforcement fails, and what operators can do differently.
Data protection4 min read
Is facial recognition lawful for self-exclusion? A UK GDPR guide for gambling operators
How UK GDPR applies to facial recognition for self-exclusion in gambling venues: biometric special category data, lawful basis, DPIAs, signage, retention and what the ICO has said.
05FAQ
Frequently asked questions.
Please contact us at contact@clientscan.co.uk if you cannot find an answer to your question.
Support & troubleshooting01How does ClientScan work?
ClientScan uses AI, Convolutional Neural Networks, Machine learning and cloud computing.
ClientScan captures a video stream from a standard video camera and performs real-time face detection. Once a face is detected the application searches a database of known customers and displays relevant information - such as Customer Names and date of last visit and/or sale.
02How does ClientScan know about 'people-of-interest'?
ClientScan captures a video stream from a standard video camera and performs real-time face detection. Once a face is detected the application searches a face database and displays relevant information - such as Customer names and date of last visit or self exclusion period.
ClientScan uses Convolution Neural Networks to perform accurate and high speed matching - even for very large datasets of > 80,000 images.
Our solution also has a web front end and cloud database. The web front end allows individuals to upload their own images for the purpose of self exclusion.
03Can ClientScan assist me with regulatory compliance?
Yes.
Certain premises (examples include betting shops, casinos and Bingo Halls) are required by law (in the UK) to comply with the Gambling Commission Self Exclusion regulations.
ClientScan can facilitate this by alerting staff when gamblers who have elected to Self Exclude enter the premises.
06Contact
Contact us.
Email us and we will respond asap.
- Office
- 167–169 Great Portland Street, London, W1W 5PF
Trademark Number: UK00004093000
Email us
contact@clientscan.co.ukTell us about your venues and what you need — self-exclusion, Think 25 age checks or customer recognition. We will respond asap.