ClientScan estimates age as customers enter and prompts staff to check ID for anyone who may be under 25 — before they reach a machine or the counter.
Since 30 August 2024, the Gambling Commission requires casinos, adult gaming centres, bingo and family entertainment centres, and betting premises to apply Think 25 — asking for ID from anyone who appears under 25. Smaller venues also lost their exemption from test purchasing. Read our Think 25 guide.
Judging age is subjective, and staff are often busy. Customers who head straight for the machines can be missed entirely.
Automated prompts don't vary between colleagues or shifts, and they create a record you can use alongside your test purchasing results to show your age verification controls are working.
Age estimation involves processing facial images. We'll help you understand how data is handled so you can complete your DPIA and update your privacy information — see our UK GDPR guide.
No. It is a prompt. When ClientScan estimates that a customer may be under 25, staff are alerted to check acceptable ID. The ID check remains the control.
Yes. The same camera and software recognise self-excluded customers and estimate age, so one installation supports both duties.
Further reading
Since 30 August 2024, betting shops, casinos, adult gaming centres, bingo and FECs must apply Think 25. What changed, what test purchasing means, and how technology can help staff.
How UK GDPR applies to facial recognition for self-exclusion in gambling venues: biometric special category data, lawful basis, DPIAs, signage, retention and what the ICO has said.
Practical guidance on camera resolution, position, lighting and entrance design to get reliable face recognition for self-exclusion and age checks.
Talk to us
Find out how ClientScan helps your team enforce self-exclusion and Think 25 — on standard hardware, with the cameras you already have.