From quiet mornings to World Cup Saturdays, ClientScan checks every customer who walks in against your self-exclusion list and flags anyone who may be under 25.
Betting shops serve a steady flow of customers, often with one or two staff on duty. Through MOSES, a shop may hold photographs of many excluded customers — and the busiest times are exactly when spotting them is hardest.
Major tournaments bring peak footfall. The Betting and Gaming Council lists self-exclusion schemes and mandatory age checks among the protections of the regulated market, and ahead of the 2026 World Cup GamCare told the BBC that its helpline saw an 11% increase in contacts after the 2022 tournament.
ClientScan doesn't replace your team's judgement — it gives them a reliable prompt, so they can have the right conversation at the right moment and signpost support such as the National Gambling Helpline (0808 8020 133).
MOSES, the Multi-Operator Self-Exclusion Scheme. Customers can exclude from as many betting shops as they need by identifying the areas they live, work and travel through.
No. GAMSTOP covers online gambling. Betting shops are covered by MOSES.
Further reading
Which multi-operator self-exclusion scheme covers which kind of gambling venue in Great Britain, how customers enrol, and what each scheme means for operators.
A practical guide to Gambling Commission self-exclusion requirements for betting shops, adult gaming centres, bingo halls and casinos — and what effective enforcement looks like.
Since 30 August 2024, betting shops, casinos, adult gaming centres, bingo and FECs must apply Think 25. What changed, what test purchasing means, and how technology can help staff.
Talk to us
Find out how ClientScan helps your team enforce self-exclusion and Think 25 — on standard hardware, with the cameras you already have.