Camera placement for accurate face recognition in gambling venues
Practical guidance on camera resolution, position, lighting and entrance design to get reliable face recognition for self-exclusion and age checks.
Identify clients in real time as they enter your premises, with the information your team needs to greet them personally — or to act on a person of interest.
ClientScan instantly identifies customers, "people of interest" or VIPs as they arrive, and displays real-time information about them — such as their name and date of last visit — so your team can respond appropriately.
Runs on standard Microsoft Windows PCs with USB or RTSP / IP cameras, processes multiple cameras simultaneously, and shares a central cloud database across sites. For best results, follow our camera placement guide.
Recognition of customers involves biometric data. Use it for defined purposes, be transparent with customers, and complete a DPIA — our UK GDPR guide explains the key steps.
ClientScan displays relevant information about the recognised person, such as their name and date of last visit, alongside the match.
Customer recognition should be based on a clear lawful basis and transparency. For loyalty and VIP use, an opt-in approach is typically the most straightforward; we'll help you understand how the system processes data.
Further reading
Practical guidance on camera resolution, position, lighting and entrance design to get reliable face recognition for self-exclusion and age checks.
How UK GDPR applies to facial recognition for self-exclusion in gambling venues: biometric special category data, lawful basis, DPIAs, signage, retention and what the ICO has said.
Talk to us
Find out how ClientScan helps your team enforce self-exclusion and Think 25 — on standard hardware, with the cameras you already have.