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Recognise customers. Deliver exceptional service.

Identify clients in real time as they enter your premises, with the information your team needs to greet them personally — or to act on a person of interest.

Identification on entry
Real time
Simultaneous processing
Multi-camera
Central cloud database
Multi-site

Know who's walking in

ClientScan instantly identifies customers, "people of interest" or VIPs as they arrive, and displays real-time information about them — such as their name and date of last visit — so your team can respond appropriately.

For hospitality and loyalty

  • Greet regulars and VIPs by name.
  • Alert hosts and managers when key customers arrive, via WhatsApp or email.
  • Understand footfall, gender and age with demographic reporting.

For safety and security

  • Be alerted when certain individuals enter your premises.
  • Safeguard your business against crime.
  • Keep a record of alerts and responses.

Built for real venues

Runs on standard Microsoft Windows PCs with USB or RTSP / IP cameras, processes multiple cameras simultaneously, and shares a central cloud database across sites. For best results, follow our camera placement guide.

Responsible use

Recognition of customers involves biometric data. Use it for defined purposes, be transparent with customers, and complete a DPIA — our UK GDPR guide explains the key steps.

Frequently asked questions

01What information does staff see?+

ClientScan displays relevant information about the recognised person, such as their name and date of last visit, alongside the match.

02Can customers opt in?+

Customer recognition should be based on a clear lawful basis and transparency. For loyalty and VIP use, an opt-in approach is typically the most straightforward; we'll help you understand how the system processes data.

Further reading

Talk to us

See how ClientScan works for vip & customer recognition.

Find out how ClientScan helps your team enforce self-exclusion and Think 25 — on standard hardware, with the cameras you already have.